Mobile Incompatibility: A Major Oversight
It’s pretty shocking that the platform doesn’t have a decent mobile version. Trying to use it on a phone is a nightmare – you’re constantly zooming and scrolling through a desktop interface. In today’s world, where everyone’s working on the go, this is a huge problem, especially when you need to quickly check data or get back to a partner.
Other platforms are way ahead, offering fully functional mobile versions or even dedicated apps. This one is lagging far behind, without even a basic mobile-friendly site.
Outdated Design and Confusing Navigation
The design and how it works haven’t changed much in over a decade. It’s clunky, hard to navigate, and takes way too many clicks to find simple information. There’s no central dashboard, so you can’t see key numbers like registrations, commissions, or campaign results at a glance. Instead, you have to dig through menus to find each stat.
“I end up having to explain to affiliates why data is missing or something isn’t working. It’s frustrating because it’s not our fault, it’s the platform’s fault for being so bad.” – said an affiliate manager.
What’s worse, there don’t seem to be any plans for updates or improvements. It’s like the platform is just running on autopilot.
System Issues, Errors, and Scalability Problems
The system’s reliability is another big concern. It struggles with large amounts of data, leading to frequent errors, blank tables, and error messages. Users often have to refresh the page or just wait for the system to respond. Sometimes, access to data can be blocked for days, with reports of outages lasting a week.
The platform isn’t built to handle high data volumes, so crashes and slowdowns are common, especially during big campaigns or at the end of the month when traffic spikes. Integration is also a pain, with developers saying the API is limited and difficult to use. There’s no support for CRM integration either, which makes the platform less useful for complex operations.
No Real-Time Reporting
The platform doesn’t offer real-time reporting. Data is only updated once a day, which makes it impossible to monitor campaign performance as it’s happening. This is a major issue for short-term promotions, social media campaigns, or influencer activity, where you need to react quickly to results.
Some systems offer updates every few minutes or hours, giving you near-instant feedback. In today’s world, not having this capability is a deal-breaker for many.
“If a new operator is using this platform, I know we’re in for trouble. We need to see the results of our campaigns in real time, but that’s impossible with this platform.” – said an affiliate company owner.
Inconsistent and Hard-to-Compare Data
One of the most frustrating things about the platform is the lack of consistency in reporting. Data in different sections often doesn’t match, which undermines trust in the system’s accuracy. This means users have to manually reconcile reports or use spreadsheets.
The platform also doesn’t support combining data across markets or devices. Player stats from Android, iOS, and desktop have to be generated separately, exported, and then merged manually. This makes creating comprehensive reports time-consuming and prone to errors.
While the platform offers many types of reports, they’re often impractical – too detailed or poorly structured to be useful.
Missing Feature: Negative Carryover
The platform lacks important features that have become standard on most competing platforms.
For example, there’s no automatic negative carryover, which rolls over player losses to the next billing period. Without it, affiliates have to manually recalculate commissions, use spreadsheets, and create their own invoices.
Technical Support: Limited Availability
The platform’s support team operates in a specific time zone, which makes support slow and inconvenient for many users. Response times are often delayed, and the technical team seems understaffed. If there’s a system issue, users are typically told to “be patient,” and resolving the problem can take hours or even days.
The lack of real-time support or a clear escalation path is especially frustrating when data access is critical.
Current Standing
Once considered a top-tier solution, the platform is now rarely chosen for new projects.
Users frequently mention the following issues as serious problems:
- No real-time stats – data is updated only once a day, making live campaign tracking impossible.
- No mobile-friendly version – the platform is unusable on phones.
- Outdated design – the system feels old, requiring multiple clicks to reach key data.
- System instability – regular failures, often due to high data volumes, can last for days.
- Inconsistent data – different sections show conflicting numbers.
- Delayed and limited support – the technical team operates in a different time zone and lacks availability.
- No automatic negative carryover.
- Excessive clicking is required to view any report, and extracting large datasets often leads to errors or crashes.
High Costs
The platform is one of the most expensive solutions on the market.
More companies are investing in their own affiliate systems, which, though costly upfront, prove more economical in the long run. Building an in-house solution allows operators to reduce expenses, control functionality, and manage data and development internally.
Why Clients Stay
Migration is a difficult and complex process. There are many risks, and it can drag on for months, so once a client is using the platform, they tend to stay for years. That’s why choosing the right platform is crucial.
The platform once played an important role, but it no longer meets the needs of the modern industry. It’s not evolving and is clearly falling behind. Without major modernization efforts, its relevance will continue to decline, and users will keep turning to more stable, flexible, and forward-thinking alternatives.
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